Week 1
I have been a loyal customer of Comcast for at least 4 years. In that time, my internet and/or cable service was interrupted 4 times. Each time this occurred, I would call the Customer Service line and find out that there was a past due amount. The first three times, I had forgot the schedule the payment and was a few days past due. Really? You'll shut off my service for being past due a few days?
What really pushed me to look into U-Verse, was the weekend Comcast shut my service off over a past due amount of $2.10. I had mistyped a payment amount apparently and was past due on $2. So, we called AT&T. It sounded like a dream come true. A dip in Internet speed (16Mbit/s down to 6Mbs), but a way better channel package, 2 DVR's, and most importantly an inspiring user interface. As a self pronounced techie, nothing bothers me worse than lame UI.
The install was pretty rocky. When the tech came out, he explained that he had to install a special signal boosting device because I was on the edge of AT&T's coverage. When showing me how to work the DVR, he explained "it might be flaky". The DVR didn't work. Then he explained that I wasn't signed up for the HD package that I was sold in my initial call. Why wouldn't I have ordered the HD package??
A phone call to Customer Service to get the ordered HD package wasn't a relief. The U-Verse rep went on to ask me to read to her the email that I was sent confirming my service order. It listed a bunch of expected line items like "Receiver Fee" and "Residential Gateway"... but it only said "AT&T U-verse TV". So she repeated that nowhere in there does it say "HD". Thanks lady, I feel better about switching from Comcast now. It does not say HD.
After a little while, the HD was turned on and the tech resolved the DVR issues. It was staring to feel like a smart move. I was getting decent speed test results in the range of ~8-10Mb.
The tech then gave me a piece of paper with my new username and password for accessing the AT&T U-verse site and managing my account. The username was not even close to my family name. He even told me he just had it choose a random account. Thanks guy.
Not bad for what I was paying. Overall about a $30/mo savings over Comcast. Time to enjoy the investment...
Week 2
Our experience with U-verse has been mostly positive. There are really only 3 things that get me with AT&T's U-verse at this point:
I was able to salvage my old router to keep from having to change many of my networked devices around.
Definitely happy with the switch from Comcast at this point.